Burn support

Contact Burn support

Email burn.support@campflame.dev. Include your app version, device and iOS version, what you tried, and the visible error. Please avoid sending your diary, Health records, receipts, passwords or backup file unless specifically needed and agreed. Crop personal details from screenshots.

How do I back up or restore my records?

Open You → Your data → Export backup and choose a location you trust. Burn’s personal database is excluded from automatic device backups. CSV is useful for spreadsheets; a Burn backup is needed for restoration.

Import backup replaces current personal records, so export your current records first if you need them. Review the import summary before confirming. Restored Health copies do not reconnect Health, reminders remain off after restoration, and existing privacy-sharing choices are separate from the backup. Avoid reinstalling as your first troubleshooting step when records cannot be opened.

How do I find and log a food?

Open Log food and type a name. Check the preparation, source, portion and amount before saving. Typing searches on your device. When available, Search online requests additional matches; View online matches jumps to them. If no match is suitable, create a custom food with values you can verify.

For half a whole chicken, use the whole-chicken portion and check its edible amount and preparation. A raw, cooked, dry or prepared food is not interchangeable with a similarly named entry.

What if a barcode or label is not recognized?

Check that the product and preparation match your package. Use manual food entry when lookup is unavailable or unsuitable. For label recognition, use a clear English nutrition panel, verify the values and choose per serving, per 100 g or per 100 mL. Confirm kcal versus kJ. Burn converts kJ to kcal, but does not infer a weight from volume without a known weight. Camera access is optional.

Why are Health or reminders not updating?

You → Apple Health contains connection and imported-copy controls. Empty results do not prove permission was granted or that intake is zero. Check Apple Health permissions and source records. Disconnect keeps imported copies; Remove imported Health copy removes Burn’s copies only.

For reminders, open You → Reminders, check the time and enabled choice, save, and read the status. Device settings, Focus and Scheduled Summary can delay or silence delivery. Burn suppresses notification banners and sounds while the app is visible.

How do I restore a purchase or change sharing?

Open You → Burn Pro and choose Restore purchases when available. Use the Apple Account that made the purchase. Product availability and the terms shown by Apple determine what can be purchased or restored. Restoring purchases does not restore a food diary. A pending or failed purchase is not confirmed paid access. Deleting records does not cancel subscriptions; manage them in your Apple subscription settings. Apple handles refund requests at reportaproblem.apple.com.

You → Your data → Privacy and sharing has separate usage and crash-report choices. If an off choice could not be saved, retry before closing the app. Delete all Burn records does not delete exported backups or Apple Health originals. See the Burn privacy policy for details.

Are calorie targets medical advice?

No. Burn’s targets and expenditure estimates are guidance, not a diagnosis or a guarantee. Food amounts, logging coverage and weight trends affect what a review can show. Check your entries and read the explanation before accepting a change. For a medical condition or concerns about eating, ask a qualified clinician; Support and resources provides a non-prescriptive route.